Shipping policy

When Do You Ship Orders?

  • Japandi Supply House orders: Packaged and shipped every Friday.

  • Partner brand orders: Typically dispatch within 3–7 business days.

  • Furniture orders:

    • Quickship Collection: Ships within 5-10 days.

    • Made-to-order: Lead times will be noted on each product page.

    • Small-batch in stock: Timelines will be clarified at checkout.

📩 You’ll receive an order confirmation email once your purchase is placed, and a shipping notification with tracking once it’s on its way.

Domestic Shipping (U.S.)

  • Shipping rates are calculated and shown at checkout.

  • Alaska & Hawaii: Rates are shown at checkout (availability may vary by product).

  • Furniture: Delivered via White Glove Service (Deliveright).

    • Once your order arrives, you’ll receive an email from Japandi Supply House.

    • Deliveright will then contact you directly to schedule delivery on a day of your choice.

International Shipping

  • Select products ship to 150+ countries via Shopify Markets Pro + DHL Express.

  • Eligible products are tagged as Worldwide Shipping.

  • We currently serve North America, Europe, Asia, Africa, South America, and Oceania.

  • Final shipping fees are displayed at checkout.

P.O. Boxes

We are unable to ship to P.O. Boxes. Please provide a valid street address for all orders.

Tracking Your Order

  • When your order ships, you’ll receive an email with a tracking number.

  • Please allow up to 48 hours for tracking updates to appear.

  • Furniture White Glove Delivery: Tracking and scheduling updates will come directly from Deliveright to ensure safe delivery.

Questions?

If you have any questions about your order, please contact us at orders@shopjapandi.com with your name and order number. We’re here to help.